Box Office Concierge: Dance Festival Tickets

Insomniac Events; Miami (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Insomniac Events is seeking a Box Office Attendant to provide high-level customer service related to ticketing at the box office or ticket resolution areas. You will help patrons with ticket orders and ensure tickets are distributed correctly by training on the Front Gate box office system.

Responsibilities include identifying will-call orders, resolving scanning issues, handling cash and card transactions, and maintaining a positive, professional demeanor in a fast-paced environment.

Qualifications

• Sales and customer service experience preferred.
• Comfort with using a computer.
• Ability to interact professionally with all levels and de-escalate when needed.
• Background check and post-offer drug/alcohol test required.
• Valid driver’s license required.

Responsibilities

• Train on Front Gate box office system to assist patrons with ticket orders.
• Identify will call orders by name, email and credit card to distribute tickets correctly.
• Resolve any scanning issues at the gate promptly and courteously.
• Process cash and credit card transactions using Front Gate POS.
• Report to Box Office Management and maintain a professional attitude in a fast-paced environment.

Skills

Sales experience

Customer service

Computer literacy

De-escalation

Tools

Front Gate POS

Ticketing system

Job description

Insomniac Events is seeking a Box Office Attendant to provide high-level customer service related to ticketing at the box office or ticket resolution areas. You will help patrons with ticket orders and ensure tickets are distributed correctly by training on the Front Gate box office system.

Responsibilities include identifying will-call orders, resolving scanning issues, handling cash and card transactions, and maintaining a positive, professional demeanor in a fast-paced environment.