Box Office Attendant – Dance Music Tickets & Support

Live Nation Entertainment; San Bernardino (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Insomniac, a Live Nation Entertainment company, is seeking a Box Office Attendant in California to support ticketing at box offices and resolve ticket issues. You will verify will call orders, handle cash/credit transactions, and assist patrons with will calls and inquiries during concerts and festivals.

You will work in a loud, busy venue environment, travel to events as needed, and provide accurate, friendly information while maintaining security and safety procedures.

Qualifications

• Sales and customer service-related work experience is preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Employee must maintain and carry a valid driver’s license at all times.

Responsibilities

• Actively participate in a training session for the Front Gate box office system to assist patrons with their ticket orders.
• Identify a customer’s will call order by verifying name, email and credit card to distribute tickets correctly.
• Resolve scanning issues with a patron’s ticket at the gate in a timely and courteous manner.
• Administer cash and credit card transactions with Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude in a fast-paced environment.
• Keep area clean and organized.
• Provide accurate information about the event and venue surroundings.
• Answer attendee questions with initiative and courtesy.

Skills

Sales experience

Customer service

Computer literacy

De-escalation

Communication

Driver's license

Job description

Insomniac, a Live Nation Entertainment company, is seeking a Box Office Attendant in California to support ticketing at box offices and resolve ticket issues. You will verify will call orders, handle cash/credit transactions, and assist patrons with will calls and inquiries during concerts and festivals.

You will work in a loud, busy venue environment, travel to events as needed, and provide accurate, friendly information while maintaining security and safety procedures.