Box Office Associate — Live Events & Tickets

AEG Worldwide; Columbus (OH); On-site; USD 14,000 - 21,000; Part time

Benefits offered by this job

Benefits (ACA qualification)

Job summary

AEG Worldwide in Columbus, OH is seeking a part-time Box Office Attendant to assist patrons with ticket distribution and provide general venue information. You will support the Box Office Manager and handle ticketing tasks across multiple methods.

The role requires handling cash, familiarity with Excel and Word, and superior customer service in a fast-paced environment. Prior event or music industry experience and venue ticketing platform knowledge are preferred.

Qualifications

• High School Diploma or its equivalency.
• 0-2 years of related work experience.
• Ability to work varied shifts which may include weekdays, weekends, evenings, and holidays.
• Cash handling and other payment methods such as cash, credit cards, vouchers.
• Proficient in Microsoft Office, specifically Excel and Word.
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment.
• Previous experience working in events and knowledge of the music industry preferred.
• Previous experience working on a venue ticketing platform preferred.

Responsibilities

• Assist customers with ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalation to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary

Skills

Cash handling

Excel

Word

Communication

Customer service

Event experience

Music industry knowledge

Ticketing platform experience

Education

High School Diploma or equivalency

Tools

Microsoft Office

Job description

AEG Worldwide in Columbus, OH is seeking a part-time Box Office Attendant to assist patrons with ticket distribution and provide general venue information. You will support the Box Office Manager and handle ticketing tasks across multiple methods.

The role requires handling cash, familiarity with Excel and Word, and superior customer service in a fast-paced environment. Prior event or music industry experience and venue ticketing platform knowledge are preferred.