Box Office Staff - MegaCorp

AEG Presents; Newport (KY); On-site; USD 14,000 - 21,000; Part time

Benefits offered by this job

Part-time benefits

ACA eligibility

Job summary

The Box Office Attendant at AEG Presents is responsible for informing guests about locations, events, seating, and pricing options, and for processing ticket orders and payments.

The role emphasizes friendly customer service, accuracy in cash handling, upselling opportunities, and teamwork in a fast-paced environment, with nights and weekends required.

This part-time position offers a flexible schedule and the chance to contribute to a dynamic live-entertainment team at one of our venues.

Qualifications

• High School Diploma or equivalent.
• 1+ years of related work experience.
• Excellent customer service skills.
• Able to work independently and in a team.
• Good communication with customers and co-workers.
• Basic Math skills.
• Responsible and professional.
• Effective decision-making skills.
• Able to work in a fast-paced environment.
• Available to work flexible hours including nights and weekends.

Responsibilities

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, escalating to supervisor when needed.
• Provide upselling opportunities to similar events by demonstrating knowledge of upcoming events.
• Contribute to team dynamics by assisting coworkers, maintaining cleanliness, and promoting a positive work environment.

Skills

Customer service

Communication

Teamwork

Fast-paced environment

Decision making

Independence

Basic math

Education

High School Diploma or equivalent

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

BOX OFFICE ATTENDANT

Job Summary

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Essential Functions

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.

Required Qualification

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Payscale: $10 - $15

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.