Box Office Staff - AEG Presents Great Lakes

AEG Presents; Cleveland (OH); On-site; USD 19,286 - 20,664; Part time

Benefits offered by this job

Part-time benefits (ACA eligibility)

Job summary

AEG Presents in Cleveland, Ohio is seeking a friendly Box Office Attendant to assist guests with ticket options, process orders, and collect payments at events.

You will greet customers, provide information, upsell related events, and work in a fast-paced environment, with flexible hours including nights and weekends. Part-time position may qualify for ACA benefits.

Qualifications

• High School Diploma or its equivalency.
• 1+ years of related work experience.
• Excellent customer service skills.
• Must be able to work independently and in a team setting.
• Good communication skills to effectively communicate with customers and co-workers.
• Basic Math skills.
• Must be responsible and professional.
• Effective decision-making skills.
• Demonstrated ability to work in a fast-paced environment.
• Available to work flexible hours, including nights and weekends.

Responsibilities

• Process ticket orders and collect payments accurately and efficiently.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers and provide information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service and escalating to supervisor when needed.
• Provide upselling opportunities to similar events by demonstrating knowledge of upcoming events.
• Contribute to team dynamics by assisting coworkers and maintaining a positive work environment.

Skills

Customer service

Communication

Teamwork

Decision making

Basic math

Education

High School Diploma

Job description

Job Summary

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collect payments.

Essential Functions

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Payscale: $14 - $15

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part‑time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.