Box Office Attendant - Bowery Presents

AEG Presents; New York (NY); On-site; USD 27,552 - 31,684; Part time

Benefits offered by this job

ACA benefits eligibility

Job summary

AEG Presents is seeking a Box Office Attendant in New York to assist patrons with ticket distribution and provide venue information. The role supports the Box Office Manager and may take on additional tasks as needed.

The position requires 1–2 years of related experience, high school diploma or equivalent, and proficiency with Excel and Word. Experience with ticketing platforms and strong customer service skills are preferred.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related experience preferred.
• Excellent communication and customer service skills.
• Experience with venue ticketing platforms is a plus.

Responsibilities

• Assist customers with ticket purchases and distributions.
• Manage will call and guest lists; verify IDs and issue tickets.
• Answer phone inquiries about shows and venue information, accessibility and ADA requests.
• Reconcile sales and will call receipts; assist with show settlements.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma or equivalency

Tools

Excel

Word

Ticketing platform

Job description

Position Summary

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.

Essential Functions

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Pay Scale: $20.35

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.