Box Office Attendant - Midland Theater

AEG Presents; Kansas City (MO); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Eligible for ACA benefits

Job summary

An entertainment company in Kansas City is seeking a Box Office Attendant to assist patrons with ticket distribution and provide information at events. Responsibilities include managing ticket sales and inquiries, supporting the Box Office Manager, and handling receipts. Ideal candidates will have a high school diploma and experience in customer service, cash handling, and Microsoft Office. This role offers competitive pay of $12 - $15 per hour and requires availability for varied shifts.

Qualifications

• 0-2 years of related work experience.
• Available to work varied shifts including weekends and holidays.
• Experience with cash handling and credit card transactions.
• Proficient in Microsoft Office applications.

Responsibilities

• Assist customers with ticketing software and purchases.
• Manage will call and guest list.
• Answer telephone inquiries about show and ticket information.
• Reconcile sales and ticketing receipts.

Skills

Communication skills

Customer service

Cash handling

Microsoft Excel

Microsoft Word

Education

High School Diploma or equivalent

Job description

A Brief Overview

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.

What you will do

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary

Education Qualifications

• High School Diploma or its equivalency

Experience Qualifications

• 0-2 years Of related work experience

Skills and Abilities

• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Qualifications

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment
• Previous experience working in events and knowledge of the music industry preferred
• Previous experience working on a venue ticketing platform preferred

Payscale: $12 - $15

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee\'s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.