Boutique Studio Lead — Guest Experience & Sales

JETSET Pilates®; Falls Church (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

JETSET Pilates is seeking a proactive Studio Lead to join our boutique studio in Falls Church, VA. You will greet clients, manage check-ins, process sales, and ensure a welcoming environment for members and guests.

Responsibilities include answering phones, responding to emails, maintaining the front desk, and supporting instructors with opening/closing duties. You'll work morning, evening, and weekend shifts and use the AXLE CRM for sales and client communication.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Skills

Customer service

Sales

Communication

CRM AXLE

Tools

AXLE CRM

Job description

JETSET Pilates is seeking a proactive Studio Lead to join our boutique studio in Falls Church, VA. You will greet clients, manage check-ins, process sales, and ensure a welcoming environment for members and guests.

Responsibilities include answering phones, responding to emails, maintaining the front desk, and supporting instructors with opening/closing duties. You'll work morning, evening, and weekend shifts and use the AXLE CRM for sales and client communication.