Boutique Studio Lead: Guest Experience & Sales

JETSET Pilates; Florida; On-site; USD 20,664 - 27,552; Part time

Job summary

A local fitness studio in Town of Florida, New York, is seeking a dynamic Studio Lead to provide exceptional service to clients and assist instructors. The ideal candidate will excel in customer service, handle retail transactions, recruit and retain clients, and maintain a clean environment. Must be available for morning, evening, and weekend shifts. This role offers an opportunity to contribute to a welcoming fitness experience for all clients.

Qualifications

• Exceptional service orientation with a focus on customer satisfaction.
• Ability to work flexible hours, including mornings, evenings, and weekends.
• Proficiency in using a Client Relationship Manager (CRM) system.

Responsibilities

• Assist in delivering exceptional experiences to clients.
• Provide top-notch customer service to all clients and visitors.
• Greet and check-in clients professionally.
• Sell memberships and class packages effectively.
• Maintain cleanliness and organization of the studio.

Skills

Excellent customer service

Communication skills

Sales skills

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.