Boutique Studio Lead: Guest Experience & Sales

JETSET Pilates®; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

JETSET Pilates in Philadelphia is seeking a Studio Lead to support clients and instructors, answer phones, respond to emails, and process sales while maintaining a welcoming environment. You will greet clients, assist staff, and ensure the front desk and lobby are clean and organized.

You will sell memberships and class packages in person, online, and by phone, use AXLE CRM to manage client relationships, and help with opening and closing duties. Morning, evening, and weekend shifts are required.

Qualifications

• Excellent customer service skills.
• Able to answer phones and respond to emails.
• Ability to sell memberships and packages.
• Maintain a clean and organized front desk.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Skills

Customer service

Telephone support

Sales

Retail operations

Front desk

Tools

AXLE CRM

Job description

JETSET Pilates in Philadelphia is seeking a Studio Lead to support clients and instructors, answer phones, respond to emails, and process sales while maintaining a welcoming environment. You will greet clients, assist staff, and ensure the front desk and lobby are clean and organized.

You will sell memberships and class packages in person, online, and by phone, use AXLE CRM to manage client relationships, and help with opening and closing duties. Morning, evening, and weekend shifts are required.