Studio Sales & Guest Experience Lead

JETSET Pilates; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads to join our boutique studio team and help clients while supporting instructors. You will be the first point of contact, answering phones, responding to emails, and processing sales to uphold JETSET Pilates standards of service.

Studio Leads build rapport with clients and staff to foster a welcoming environment, greet and check in clients, and manage retail transactions with accuracy. Shifts include mornings, evenings, and weekends as needed.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates is seeking Studio Leads to join our boutique studio team and help clients while supporting instructors. You will be the first point of contact, answering phones, responding to emails, and processing sales to uphold JETSET Pilates standards of service.

Studio Leads build rapport with clients and staff to foster a welcoming environment, greet and check in clients, and manage retail transactions with accuracy. Shifts include mornings, evenings, and weekends as needed.