Boutique Store Leader - Elevate Customer Experience Growth

Nestlé Nespresso SA; Santa Clara (CA); On-site; USD 78,000 - 105,000; Full time

Benefits offered by this job

Free Nespresso machine

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Employee recognition program

Discounts at 2,000+ companies

Job summary

Nestlé Nespresso USA is seeking a Store Manager in Santa Clara, CA to lead store operations, drive sales, and deliver exceptional customer experiences. You will mentor the team, manage performance, and connect with the community to grow the brand and share our coffee culture.

The role requires leadership, strong hospitality, and a passion for sustainability, with incentives and career development opportunities in a collaborative environment.

Qualifications

• 4+ years of experience in fast-paced or luxury retail.
• 3+ years of supervisory experience.
• High School Diploma or GED; bachelor's degree preferred.

Responsibilities

• Performance Management: recruit, hire, and develop to drive high performance.
• Personalized Coffee Experiences: educate customers on coffee and sustainability.
• Training and Development: lead training initiatives for knowledge and skills.
• Team Engagement: foster an engaged, collaborative team culture.
• Sales and Service Excellence: drive team performance to meet targets.
• Operational Excellence: ensure SOP compliance and manage inventory.
• Safety and Quality: promote safety culture and adherence to policies.
• Drive and Determination: maximize opportunities through initiatives and loyalty.
• Community Connection: build community channels through collaboration.

Skills

Retail management

Supervisory experience

Time management

Enthusiasm for coffee

Availability for shifts

Travel as required

Education

High School Diploma

Bachelor's degree preferred

Job description

Nestlé Nespresso USA is seeking a Store Manager in Santa Clara, CA to lead store operations, drive sales, and deliver exceptional customer experiences. You will mentor the team, manage performance, and connect with the community to grow the brand and share our coffee culture.

The role requires leadership, strong hospitality, and a passion for sustainability, with incentives and career development opportunities in a collaborative environment.