Boutique Store Lead: Luxury Retail & Guest Experience

Nestlé Nespresso SA; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee allowance

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso SA in San Jose, CA is seeking an Assistant Store Manager to partner with the Boutique Manager to lead daily operations, inspire sales excellence, and deliver a welcoming, hospitality-driven customer journey in a luxury coffee boutique.

You will mentor a team, manage schedules, coach performance, and ensure safety and visual standards while driving community engagement and brand presence through events and storytelling about our coffee and sustainability.

Qualifications

• 3+ years of professional management experience in fast-paced or luxury retail
• 2+ years of supervisory experience in people management
• High School Diploma or GED required; bachelor's degree preferred
• Proven time management and prioritization for multiple tasks
• Authentic passion for coffee, sustainability, and continual self-learning
• Availability to work open and closing shifts, weekends, and holidays
• Experience co-managing teams in a high-volume luxury retail environment (preferred)

Responsibilities

• Embody Customer Service Excellence by leading an engaging guest experience and coaching the team.
• Drive Sales Results through daily communication, coaching, and performance evaluation.
• Lead Team Development with feedback, recognition, and growth opportunities.
• Streamline Operations by managing inventory, scheduling, and visual standards.
• Demonstrate Coffee Expertise through engaging tastings and product knowledge.
• Connect with the Community by planning events that grow brand recognition.
• Show Agility and Resourcefulness in adapting to evolving priorities and systems.
• Care About Safety by promoting a safety-conscious culture.

Skills

Management experience

Supervisory experience

Time management

Passion for coffee

Sustainability

Self-learning

Availability for shifts

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Nestlé Nespresso SA in San Jose, CA is seeking an Assistant Store Manager to partner with the Boutique Manager to lead daily operations, inspire sales excellence, and deliver a welcoming, hospitality-driven customer journey in a luxury coffee boutique.

You will mentor a team, manage schedules, coach performance, and ensure safety and visual standards while driving community engagement and brand presence through events and storytelling about our coffee and sustainability.