Retail Sales Team Lead - Coffee & Customer Experience

Nestlé Nespresso SA; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus

Growth opportunities

Inclusive culture

B Corp mission

Job summary

Nestlé Nespresso USA is hiring a Team Lead to elevate the boutique customer journey through strong leadership and a passion for service. You’ll coach your team to become true product knowledge experts and deliver warm, memorable experiences in a fast-paced environment.

You’ll drive store results, maintain standards, and foster a collaborative culture focused on quality coffee moments and sustainability. Eligible for a quarterly bonus and a comprehensive rewards package.

Qualifications

• 2+ years of experience in driving sales and leading a team in a high-volume retail environment.
• Patience for day-to-day challenges and resourceful troubleshooting on the spot.
• Effective communication, time management and analytical skills.
• Punctual and available to work open and closing shifts, weekends and holidays.

Responsibilities

• Drive results as manager on duty, boosting store productivity and customer relationships.
• Ensure store standards: cleanliness, visual merchandising, inventory and cash processes; prioritize safety.
• Cultivate personalized coffee experiences by sharing product knowledge and sustainability practices.
• Inspire and lead the team through coaching and training to improve sales and service.
• Collaborate with colleagues, solicit feedback, and drive innovative ideas in a growth mindset.
• Support ASM and SM in achieving store goals through data-driven insights.

Skills

Sales leadership

Team leadership

Customer service

Communication

Punctuality

Job description

Nestlé Nespresso USA is hiring a Team Lead to elevate the boutique customer journey through strong leadership and a passion for service. You’ll coach your team to become true product knowledge experts and deliver warm, memorable experiences in a fast-paced environment.

You’ll drive store results, maintain standards, and foster a collaborative culture focused on quality coffee moments and sustainability. Eligible for a quarterly bonus and a comprehensive rewards package.