Boutique Store Manager – Craft Coffee Experience & Growth

Nestlé Nespresso SA; Boston (MA); On-site; USD 78,000 - 102,000; Full time

Benefits offered by this job

Free Nespresso machine and coffee

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Commuter benefits

Pet adoption reimbursement

Job summary

Nestlé Nespresso USA is seeking a Store Manager for our boutique at the Prudential Center Mall in Boston. You will lead a high-performing team to optimize sales, service, and operations, delivering an inviting customer experience and executing innovative store strategies.

The role requires 4+ years in fast-paced or luxury retail and 3+ years of supervisory experience. Open/closing shifts, weekends, and holidays are required; Bachelor’s degree preferred.

Qualifications

• 4+ years of professional experience in a fast-paced or luxury retail environment.
• 3+ years of supervisory experience in people management and development of direct reports.
• High School Diploma or GED required; Bachelor's degree preferred.
• Availability to work open and closing shifts, weekends, and holidays.

Responsibilities

• Recruit, hire, and develop people to drive a culture of high performance and engagement.
• Lead and inspire others through coaching and mentoring; build capabilities and ensure exceptional customer experience.
• Uphold Nespresso culture and values; foster an engaged, supportive team environment.
• Drive team performance by setting targets and providing guidance for continuous improvement.
• Ensure adherence to SOPs and manage inventory; collaborate with District Manager on labor costs.
• Promote safety and quality in line with Nestlé policies.
• Think entrepreneurially to connect with the community and build brand presence.
• Be a coffee expert, sharing knowledge of our coffee and sustainability practices.

Skills

Supervisory experience

Customer service

Leadership

Time management

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Nestlé Nespresso USA is seeking a Store Manager for our boutique at the Prudential Center Mall in Boston. You will lead a high-performing team to optimize sales, service, and operations, delivering an inviting customer experience and executing innovative store strategies.

The role requires 4+ years in fast-paced or luxury retail and 3+ years of supervisory experience. Open/closing shifts, weekends, and holidays are required; Bachelor’s degree preferred.