Boutique Sales Lead — Coffee Experience & Team Growth

Nestlé Nespresso SA; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay with quarterly bonuses

Growth and development programs

Caring culture

Purposeful work

Free Nespresso machine and coffee

Job summary

Nestlé Nespresso SA's Charlotte boutique is seeking an Assistant Boutique Manager to partner with the Boutique Manager in driving sales, operations, and hospitality. You will mentor a team, deliver an unforgettable customer journey, and uphold Nespresso standards while mentoring staff and representing the brand in the community.

Responsibilities include leading daily operations, coaching staff, optimizing inventory and scheduling, and ensuring safety and compliance.

Qualifications

• 3+ years of professional management experience in fast-paced or luxury retail.
• 2+ years of supervisory experience managing multiple direct reports.
• HS diploma or GED; bachelor's degree preferred.
• Strong time management and prioritization skills.
• An authentic passion for coffee, sustainability, and continual self-learning.
• Availability to work open and closing shifts, weekends, and holidays.

Responsibilities

• Lead by example to deliver exceptional customer service and educate customers on coffee and sustainability.
• Inspire your team to hit sales and service goals and evaluate performance.
• Foster team development through coaching and recognition.
• Oversee store operations, inventory, and scheduling for efficiency.
• Maintain coffee expertise and provide consultative tastings.
• Plan events to engage new customers and build brand recognition.
• Promote safety and a hospitality-driven culture.

Skills

People management

Coaching

Sales leadership

Customer service

Time management

Education

HS diploma or GED

Bachelor's degree preferred

Tools

POS systems

CRM software

Job description

Nestlé Nespresso SA's Charlotte boutique is seeking an Assistant Boutique Manager to partner with the Boutique Manager in driving sales, operations, and hospitality. You will mentor a team, deliver an unforgettable customer journey, and uphold Nespresso standards while mentoring staff and representing the brand in the community.

Responsibilities include leading daily operations, coaching staff, optimizing inventory and scheduling, and ensuring safety and compliance.