Boutique Luxury Front Office Assistant Manager

Coury Hospitality; Dallas (TX); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

Coury Hospitality's HALL Arts Hotel is seeking an Assistant Front Office Manager to lead guest services with warmth and precision. You will supervise daily front desk operations, optimize room inventory, train staff on luxury service, and collaborate with Housekeeping and Maintenance to deliver unmatched guest experiences at our boutique property in Dallas.

Ideal candidates will have 3–5 years in front office leadership at boutique or luxury hotels, strong communication, and proficiency with PMS

Qualifications

• Bachelor's degree in hospitality management preferred.
• 3–5 years of front office experience in a hotel or resort setting.
• Previous supervisory experience preferred.
• Strong knowledge of front desk operations, PMS systems, and hotel procedures.
• Excellent communication, problem-solving, and leadership skills.

Responsabilités

• Coaching in the moment: Lead, support, and mentor Front Office Curators, Guest Service Agents, and Bell Staff directly on the floor.
• Own the daily shift: supervise daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards.
• Drive results: help optimize room inventory, manage upsell opportunities, and maximize property revenue during shifts.
• Develop talent: train team members on procedures, luxury service standards, and handling difficult guest conversations.
• Manage: jump into the trenches to assist the team during heavy arrivals, escalations, or operational wrinkles.
• Partner with Housekeeping: actively communicate to prioritize room readiness, VIP arrivals, and special requests.
• Foster a positive culture: create an energetic lobby environment where staff feel supported and set up for success.

Connaissances

Front desk ops

PMS systems

Communication skills

Leadership

Problem solving

Staff coaching

Formation

Bachelor's degree in hospitality management

Outils

PMS software

Front Office systems

Description du poste

Coury Hospitality's HALL Arts Hotel is seeking an Assistant Front Office Manager to lead guest services with warmth and precision. You will supervise daily front desk operations, optimize room inventory, train staff on luxury service, and collaborate with Housekeeping and Maintenance to deliver unmatched guest experiences at our boutique property in Dallas.

Ideal candidates will have 3–5 years in front office leadership at boutique or luxury hotels, strong communication, and proficiency with PMS