Front Office Leader — Guest Experience & Rooms Ops

Crestview Management, LLC; Irving (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

Crestview Management, LLC seeks an experienced Assistant Front Office Manager for Marriott Dallas Las Colinas in Irving, Texas. The candidate will support the Front Office and Rooms Operations, balancing operational execution with leadership and guest engagement. Responsibilities include assisting with day-to-day front office tasks, leading front desk associates, and ensuring compliance with Marriott standards. Ideal candidates will have prior hotel experience and strong leadership skills, preferably with Marriott background. Competitive benefits include health insurance, life insurance, 401(k), and hotel discounts.

Qualifications

• Previous hotel front office experience required; supervisory experience strongly preferred.
• Strong leadership and communication skills.
• Ability to manage multiple priorities while maintaining professionalism.

Responsibilities

• Assist with daily front office operations, including guest requests and billing.
• Provide leadership and coaching to front desk associates.
• Serve as manager on duty, responding to guest concerns.
• Monitor guest satisfaction and service recovery initiatives.
• Ensure compliance with Marriott brand standards and policies.

Skills

Leadership

Communication

Service recovery

Problem-solving

Guest service standards

Job description

Crestview Management, LLC seeks an experienced Assistant Front Office Manager for Marriott Dallas Las Colinas in Irving, Texas. The candidate will support the Front Office and Rooms Operations, balancing operational execution with leadership and guest engagement. Responsibilities include assisting with day-to-day front office tasks, leading front desk associates, and ensuring compliance with Marriott standards. Ideal candidates will have prior hotel experience and strong leadership skills, preferably with Marriott background. Competitive benefits include health insurance, life insurance, 401(k), and hotel discounts.