Boutique Hotel Guest Experience Agent

Kimpton Hotels & Restaurants; Los Angeles (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a Guest Service Agent in Los Angeles, CA, responsible for delivering outstanding guest experiences through check-in/out, communication, and customer service. Previous experience in front desk or customer-facing roles is preferred. Ideal candidates are able to work evenings and weekends while possessing strong knowledge of local attractions. Join a diverse and inclusive team committed to making a difference in hospitality.

Qualifications

• High school diploma or general education degree (GED) required.
• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.

Responsibilities

• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably.
• Submit all lost & found articles accompanied by a completed lost & found report.

Skills

Customer service

Communication

Flexibility

Knowledge of local area

Education

High school diploma or GED

Job description

Kimpton Hotels & Restaurants seeks a Guest Service Agent in Los Angeles, CA, responsible for delivering outstanding guest experiences through check-in/out, communication, and customer service. Previous experience in front desk or customer-facing roles is preferred. Ideal candidates are able to work evenings and weekends while possessing strong knowledge of local attractions. Join a diverse and inclusive team committed to making a difference in hospitality.