Boutique Hotel Guest Experience Ambassador

Kimpton Hotels & Restaurants; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Kimpton Hotels & Restaurants in Los Angeles is seeking a hotel housekeeping team member to maintain cleanliness and appearance of the hotel while delivering amazing service to our guests. You will act as an advocate for the hotel and create personal guest experiences that encourage return visits.

The role welcomes guests from diverse backgrounds and requires flexibility to work evenings, weekends and holidays.

Qualifications

• High School Diploma is preferred.
• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.
• Passion for customer service and good verbal communication skills, basic writing skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Maintain cleanliness and appearance of the hotel, providing amazing service to guests.
• Act as an advocate for the hotel and create personally tailored guest experiences.
• Develop relationships with guests to encourage repeat visits.
• Keep lobby, hallways, public areas, and entrances clean and orderly.
• Set up and clean meeting room functions as per function sheets.
• Deep clean of areas including rooms and public spaces as assigned.
• Provide and deliver housekeeping items to guest rooms on request.
• Handle assignments, keys, and guest requests with supervision at shift start.
• Check and replenish supplies and cleaning tools.
• Respond quickly and courteously to guest requests.
• Return lost items with proper documentation to the Housekeeping Department.

Skills

Customer service

Verbal communication

Basic writing

Flexibility

Education

High school diploma or equivalent

Job description

Kimpton Hotels & Restaurants in Los Angeles is seeking a hotel housekeeping team member to maintain cleanliness and appearance of the hotel while delivering amazing service to our guests. You will act as an advocate for the hotel and create personal guest experiences that encourage return visits.

The role welcomes guests from diverse backgrounds and requires flexibility to work evenings, weekends and holidays.