Boutique Hotel Guest Experience Agent

kimptonhotelsandrestaurantscareers; Illinois; On-site; USD 25,000 - 36,000; Full time

Job summary

Kimpton Hotels & Restaurants is hiring a Guest Service Agent for an Illinois property. You’ll handle registration and check-out, PBX, mail and messages while delivering outstanding, personal service to our guests and building lasting relationships.

Qualifications include a high school diploma or GED, prior front desk or customer-facing experience preferred, knowledge of local area and events, and a flexible schedule including evenings, weekends and holidays.

Qualifications

• High school diploma or GED required.
• Previous experience in a Front Desk or customer-facing role preferred.
• Knowledgeable about local area, services and events.
• Flexible schedule including evenings, weekends and holidays.
• Ability to stay composed under pressure; accurate data entry in hotel systems.

Responsibilities

• Register and check-out guests in a confident, professional manner.
• Operate PBX, manage mail and messages, and communicate with other departments.
• Maintain awareness of room availability and yield status throughout the day.
• Follow credit and housekeeping policies; assist guests to create personal experiences.

Skills

Customer service

Communication

Flexibility

Attention to detail

Under pressure

Education

High School Diploma or GED

Tools

Hotel systems

Job description

Kimpton Hotels & Restaurants is hiring a Guest Service Agent for an Illinois property. You’ll handle registration and check-out, PBX, mail and messages while delivering outstanding, personal service to our guests and building lasting relationships.

Qualifications include a high school diploma or GED, prior front desk or customer-facing experience preferred, knowledge of local area and events, and a flexible schedule including evenings, weekends and holidays.