Boutique Hotel Front Desk Lead - Guest Experience

Murrieta Hot Springs Resort; Phoenix (AZ); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Rise Uptown Hotel in Phoenix is seeking a dedicated Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle daily cash and reservations. You will need strong customer service and team collaboration to ensure a seamless guest experience.

Responsibilities include posting charges, operating front desk systems, handling various payment methods, and managing reservations with special requests. The role requires flexibility for varied schedules and holidays in a full-time capacity.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks and card payments accurately and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, cancellations, and relocation procedures when needed.
• Take same-day reservations quickly and follow procedures for cancellations and relocations.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks and card payments accurately and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, cancellations, and relocation procedures when needed.
• Take same-day reservations quickly and follow procedures for cancellations and relocations.

Skills

Guest service

Cash handling

Reservations

Teamwork

Communication

Front desk software

Tools

Front Office system

Job description

Rise Uptown Hotel in Phoenix is seeking a dedicated Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle daily cash and reservations. You will need strong customer service and team collaboration to ensure a seamless guest experience.

Responsibilities include posting charges, operating front desk systems, handling various payment methods, and managing reservations with special requests. The role requires flexibility for varied schedules and holidays in a full-time capacity.