Boutique Hotel Front Desk Concierge

Bardessono; Phoenix (AZ); Hybrid; USD 21,000 - 29,000; Full time

Job summary

RISE Uptown Hotel in Phoenix is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out efficiently, and assist with pre-registration and reservations as needed.

You should be comfortable handling charges, using the front desk systems, managing cash and payments, and following cancellation procedures. The role requires a team spirit and commitment to providing outstanding guest experiences. A flexible schedule including nights, weekends, and holidays may be required.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team-oriented with focus on delivering great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently across daily transactions.
• Have working knowledge of Front Office systems and daily operations.
• Manage cash handling including payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Work ethic

Team player

Flexibility

Guest service

Job description

RISE Uptown Hotel in Phoenix is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out efficiently, and assist with pre-registration and reservations as needed.

You should be comfortable handling charges, using the front desk systems, managing cash and payments, and following cancellation procedures. The role requires a team spirit and commitment to providing outstanding guest experiences. A flexible schedule including nights, weekends, and holidays may be required.