Hotel Front Desk Agent - RISE Uptown Hotel

Murrieta Hot Springs Resort; Phoenix (AZ); Hybride; USD 26 000 - 38 000; Plein temps

Résumé du poste

Rise Uptown Hotel in Phoenix is seeking a dedicated Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle daily cash and reservations. You will need strong customer service and team collaboration to ensure a seamless guest experience.

Responsibilities include posting charges, operating front desk systems, handling various payment methods, and managing reservations with special requests. The role requires flexibility for varied schedules and holidays in a full-time capacity.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks and card payments accurately and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, cancellations, and relocation procedures when needed.
• Take same-day reservations quickly and follow procedures for cancellations and relocations.

Responsabilités

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks and card payments accurately and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, cancellations, and relocation procedures when needed.
• Take same-day reservations quickly and follow procedures for cancellations and relocations.

Connaissances

Guest service

Cash handling

Reservations

Teamwork

Communication

Front desk software

Outils

Front Office system

Description du poste

Hotel Front Desk Agent - RISE Uptown Hotel

#26-2825

Phoenix, Arizona, United States

Location Description

400 W Camelback Rd Phoenix, AZ 85013

The Phoenix Rise Uptown Hotel combines the best of historic architecture and modern sensibilities. What was once two separate mid-century modern office towers has been completely re-envisioned into a contemporary boutique hotel with a distinctly delightful sense of style.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Phoenix Rise Uptown Hotel-PHXRH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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