Hotel Front Desk Agent - RISE Uptown Hotel

Bardessono; Phoenix (AZ); Hybrid; USD 21,000 - 29,000; Full time

Job summary

RISE Uptown Hotel in Phoenix is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out efficiently, and assist with pre-registration and reservations as needed.

You should be comfortable handling charges, using the front desk systems, managing cash and payments, and following cancellation procedures. The role requires a team spirit and commitment to providing outstanding guest experiences. A flexible schedule including nights, weekends, and holidays may be required.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team-oriented with focus on delivering great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently across daily transactions.
• Have working knowledge of Front Office systems and daily operations.
• Manage cash handling including payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Work ethic

Team player

Flexibility

Guest service

Job description

Hotel Front Desk Agent - RISE Uptown Hotel

#26-2825

Phoenix, Arizona, United States

Location Description

400 W Camelback Rd Phoenix, AZ 85013

The Phoenix Rise Uptown Hotel combines the best of historic architecture and modern sensibilities. What was once two separate mid-century modern office towers has been completely re-envisioned into a contemporary boutique hotel with a distinctly delightful sense of style.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Phoenix Rise Uptown Hotel-PHXRH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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