Guest Experience Lead, Hotel Front Desk

TPG Hotels & Resorts; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

401(k) Retirement Plan

Paid Time Off

Job summary

Kimpton Overland Hotel Atlanta is seeking a Front Desk Agent to provide outstanding guest service at check-in and check-out. You will handle payments, process invoices, and answer calls and emails promptly, ensuring a seamless guest experience.

Responsibilities include managing reservations, assisting guests with requests, and coordinating with housekeeping and management to maintain a welcoming lobby and accurate records. A calm, professional demeanor is essential.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Ability to stay calm under pressure.
• Proficiency with standard office equipment.
• Good written and verbal communication.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Process payments and issue receipts.
• Answer calls and emails; route inquiries.
• Manage reservations and changes.
• Provide local information and guest services.
• Maintain front desk area and records.
• Collaborate with other departments for smooth operations.
• Follow emergency procedures.

Skills

Guest service

Accounting basics

Hospitality know-how

Calm under pressure

Computer skills

Communication skills

Time management

Organizational skills

Education

High school education

Tools

Office equipment familiarity

Job description

Kimpton Overland Hotel Atlanta is seeking a Front Desk Agent to provide outstanding guest service at check-in and check-out. You will handle payments, process invoices, and answer calls and emails promptly, ensuring a seamless guest experience.

Responsibilities include managing reservations, assisting guests with requests, and coordinating with housekeeping and management to maintain a welcoming lobby and accurate records. A calm, professional demeanor is essential.