Boutique Hotel Front Desk Agent/Restaurant Server

Ontario Trillium Foundation; Palm Springs (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Boutique Hotel Front Desk Agent in Palm Springs, California. This role is the first point of contact for guests, managing check-ins, reservations, and providing information about the hotel amenities.

The ideal candidate will have a strong background in customer service and hotel operations. Responsibilities include managing bookings, resolving customer inquiries, and providing a pleasant stay for guests. Join our team to create memorable experiences for our visitors.

Qualifications

• Experience as a Restaurant Server, Bartender, or Front Desk Agent.
• Positive and outgoing attitude toward customer service.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about hotel amenities.
• Respond to client complaints promptly.
• Assign rooms and welcome guests.
• Upsell additional facilities and services.
• Take food and beverage orders.

Skills

Customer service experience

Hotel reservations software experience

Communication skills

Organizational skills

Tools

Room Master software

Lightspeed software

Job description

We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests’ first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage offering to our guests. Our Front Desk Agents work as a team to serve guests throughout their stay.

If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Take food & beverage order from guests and ring in POS system
• Make cocktails and other beverages for guests

Skills

• Work experience as a Restaurant Server, Bartender, Front Desk Agent or similar role
• Experience with hotel reservations software is a plus, ex: Room Master, Lightspeed
• Positive and outgoing customer service attitude
• Excellent communication and organizational skills