Front Desk Agent

Hireology; Town of Texas (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Employee discounts

Opportunities for advancement

Health Insurance

PTO

Vision & Dental

Job summary

Hireology is seeking a Front Desk Agent to greet guests, manage check-ins and reservations, and provide information about rooms, rates, and amenities at our Wisconsin hotel.

The role emphasizes excellent communication, guest relations, and a willingness to cross-train as a Bartender. You will collaborate with housekeeping and handle payments and records with accuracy.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills for guest interactions.
• Ability to multitask and prioritize in a busy hotel environment.
• Proficiency with office equipment and front-desk software.
• Familiarity with office management software.
• Customer service-oriented mindset with a guest-first approach.
• High attention to detail and accuracy in records.
• Calm under pressure and professional in challenging situations.
• Open to cross-training as Bartender or with previous bartending experience.

Responsibilities

• Complete all check-in and check-out procedures.
• Oversee all reservations, including online and phone.
• Complete room payments and verify identification.
• Inform customers about payment methods and verify credit card data.
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond promptly to guest concerns professionally.
• Address client complaints timely and professionally.
• Coordinate with housekeeping and assist as needed.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Perform other duties as directed.

Skills

Communication skills

Interpersonal skills

Multitasking

Office tools

Office management software

Guest relations

Attention to detail

Problem solving

Bartender cross-training

Job description

Front Desk Agent

We're seeking a Hotel Front Desk Agent to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience. Front Desk Agents will have an opportunity to cross train as a Bartender.

Responsibilities

• Complete all check-in and check-out procedures

• Oversee all reservations, including online and phone

• Complete room payments and verify identification

• Inform customers about payment methods and verify their credit card data

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond swiftly to any guest concerns in a professional manner

• Respond to clients’ complaints in a timely and professional manner

• Collaborate with the housekeeping team and assist the department when needed

• Up-sell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)

• Strong interpersonal skills

• Ability to multitask and prioritize tasks effectively

• Proficiency in using office equipment (e.g., phone systems, printers, scanners)

• Knowledge of office management software

• Customer service-oriented mindset

• Attention to detail and accuracy

• Ability to handle difficult situations with patience and professionalism

• Must be open to cross training as Bartender, or have previous professional experience Bartending

Requirements

• Previous hotel / front desk agent experience is preferred

• Customer service attitude

• Must be able to convey information and ideas clearly, both oral and written.

• Must work well in stressful, high-pressure situations.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Willingness to work at peak hours, which may include evenings, holidays, and weekends.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Excellent phone etiquette and communication skills

• Strong guest relations skills with the ability to provide personalized service

• Must be at least 21 years of age.

• Bilingual proficiency is a plus

Benefits

• Competitive pay

• Flexible scheduling

• Employee discounts

• Opportunities for advancement

• Health Insurance

• PTO

• Vision & Dental