Front Desk Agent

Comfort Inn; Blythewood (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

Comfort Inn in Blythewood, SC is seeking a friendly Hotel Front Desk Agent to welcome guests, manage reservations, and provide information on rooms, rates and amenities. This role focuses on delivering excellent customer service and ensuring guests have a pleasant stay.

The position involves handling check-in/out, answering questions, and coordinating with housekeeping to keep rooms ready for guests. A hospitality mindset and strong communication skills are essential.

Qualifications

• Customer service experience in the hotel industry.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information.
• Welcome guests upon arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with housekeeping and engineering to ensure rooms are ready and well furnished.
• Confirm group reservations and arrange services for VIPs and event attendees.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Job description

Position Overview

The Hotel Front Desk Agent serves as our guests' first point of contact, managing all aspects of their accommodation. The Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

If you enjoy customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information. (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with our housekeeping and engineering staff to ensure all rooms are clean, tidy, functional, and fully furnished to accommodate guests' needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.