Front Desk Agent

Hireology; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

Hireology is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, reservations, and information on rooms, rates and amenities. You will ensure guests have a smooth and memorable stay by delivering outstanding service.

Responsibilities include managing online and phone reservations, verifying payment methods, welcoming guests, coordinating with housekeeping, and upselling available facilities.

Qualifications

• Experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservations software (OPERA PMS).
• Familiarity with travel planning websites (Booking and TripAdvisor).
• Excellent communication and organizational skills.

Responsibilities

• Check-in and check-out guests.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit cards.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Provide information about rooms, rates and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Travel websites knowledge

Tools

OPERA PMS

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills