Front Desk Agent

Hireology; Concan (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Flexible scheduling

Employee discounts

Opportunities for advancement

PTO

Vision & Dental

Job summary

Hireology is seeking a Hotel Front Desk Agent to be the first point of contact for guests, handling check-in, reservations, and questions about rooms and amenities. You will ensure a delightful stay and may cross-train as a bartender.

Responsibilities include checking guests in/out, managing reservations, processing payments, and maintaining accurate records while offering information on rates and services. Excellent communication is essential.

Qualifications

• Previous hotel/front desk experience preferred.
• Customer service oriented and able to work under pressure.
• Clear oral and written communication.
• 21+ years of age.
• Willing to cross-train as bartender.

Responsibilities

• Check-in and check-out procedures.
• Manage all reservations (online and phone).
• Inform guests about rooms, rates, and amenities.
• Handle payments and verify IDs.
• Cross-train as bartender when needed.
• Maintain guest records and billing.
• Address guest concerns professionally.
• Collaborate with housekeeping.
• Upsell facilities and services.

Skills

Excellent communication

Interpersonal skills

Multitasking

Phone systems

Printers

Scanners

Reservation software

Customer service

Attention to detail

Professionalism

Bartender cross-train

Bilingual (advantage)

Tools

Phone systems

Printers

Scanners

Reservation software

Job description

Front Desk Agent

We're seeking a Hotel Front Desk Agent to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience. Front Desk Agents will have an opportunity to cross train as a Bartender.

Responsibilities

• Complete all check-in and check-out procedures

• Oversee all reservations, including online and phone

• Complete room payments and verify identification

• Inform customers about payment methods and verify their credit card data

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond swiftly to any guest concerns in a professional manner

• Respond to clients’ complaints in a timely and professional manner

• Collaborate with the housekeeping team and assist the department when needed

• Up-sell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)

• Strong interpersonal skills

• Ability to multitask and prioritize tasks effectively

• Proficiency in using office equipment (e.g., phone systems, printers, scanners)

• Knowledge of office management software

• Customer service-oriented mindset

• Attention to detail and accuracy

• Ability to handle difficult situations with patience and professionalism

• Must be open to cross training as Bartender, or have previous professional experience Bartending

Requirements

• Previous hotel / front desk agent experience is preferred

• Customer service attitude

• Must be able to convey information and ideas clearly, both oral and written.

• Must work well in stressful, high-pressure situations.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Willingness to work at peak hours, which may include evenings, holidays, and weekends.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Excellent phone etiquette and communication skills

• Strong guest relations skills with the ability to provide personalized service

• Must be at least 21 years of age.

• Bilingual proficiency is a plus

Benefits

• Competitive pay

• Flexible scheduling

• Employee discounts

• Opportunities for advancement

• Health Insurance

• PTO

• Vision & Dental