Front Desk Agent Part Time

Hireology; Omaha (NE); On-site; USD 17,000 - 25,000; Part time

Job summary

Hireology is seeking a part-time Hotel Front Desk Agent in the United States. The role is the guests’ first contact, handling check-in/check-out, reservations, and information on rooms, rates, and amenities.

You will welcome guests, assign rooms, assist with payments, and coordinate with housekeeping to ensure a smooth stay. Customer service focus and strong communication are essential.

Qualifications

• Experience in hotel front desk or receptionist role.
• Familiarity with OPERA PMS or similar hotel software.
• Strong customer service and communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify their credit card data.
• Register guests (contact details and stay dates).
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to prepare rooms.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Customer service mindset

Communication skills

Organizational skills

Front desk experience

Familiarity with travel sites

Tools

OPERA PMS

Booking/TripAdvisor

Job description

We are looking for a part time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills