Boutique Hotel Front Desk Agent | Guest Experience

TMC Group LLC; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Drift Santa Barbara is seeking friendly Front Desk Agents to welcome guests, manage check-ins/check-outs, and deliver a memorable arrival experience on State Street. Join a team that values warmth, curiosity, and a guest-first mindset, with excellent benefits and a collaborative culture.

We offer full-time and part-time opportunities, and you will coordinate with housekeeping, maintenance, F&B, and leadership while handling reservations, folio accuracy, and guest requests.

Qualifications

• Experience in hospitality or customer service.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
• Coordinate with housekeeping, maintenance, F&B, and leadership to support operations.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey.

Skills

Guest service

Communication

Multitasking

Attention to detail

Customer relations

Tools

POS systems

Reservation systems

Job description

Drift Santa Barbara is seeking friendly Front Desk Agents to welcome guests, manage check-ins/check-outs, and deliver a memorable arrival experience on State Street. Join a team that values warmth, curiosity, and a guest-first mindset, with excellent benefits and a collaborative culture.

We offer full-time and part-time opportunities, and you will coordinate with housekeeping, maintenance, F&B, and leadership while handling reservations, folio accuracy, and guest requests.