Guest Experience Ambassador – Boutique Hotel

Rippling, Inc.; Santa Barbara (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Growth opportunities

Design-forward workspace

Collaborative team culture

Job summary

Drift Santa Barbara, a boutique hotel on State Street, seeks Front Desk Agents to deliver warm, personalized service in a design-forward setting. You will welcome guests, process check-ins/outs, and guide them to local dining and activities, while coordinating with housekeeping, maintenance, and leadership to ensure smooth operations.

Ideal candidates bring hospitality or customer service experience, strong communication skills, and comfort with hospitality tech.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey.

Skills

Guest service

Communication

Tech savvy

Multitasking

Team player

Tools

POS systems

Reservation systems

Job description

Drift Santa Barbara, a boutique hotel on State Street, seeks Front Desk Agents to deliver warm, personalized service in a design-forward setting. You will welcome guests, process check-ins/outs, and guide them to local dining and activities, while coordinating with housekeeping, maintenance, and leadership to ensure smooth operations.

Ideal candidates bring hospitality or customer service experience, strong communication skills, and comfort with hospitality tech.