Boutique Front Desk Agent - Flexible Hours & Growth

TMC Hospitality; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible scheduling

Growth opportunities

Design-forward environment

Team culture

Hospitality focus

Job summary

Drift Santa Barbara is a 45-room boutique hotel on State Street seeking a Front Desk Agent for a part-time role. This position focuses on warm, guest-first service and smooth check-in/check-out experiences.

You'll help guests with dining and activities, coordinate with housekeeping and F&B, and ensure guest requests are resolved with care. Flexible scheduling supports both part-time and full-time opportunities.

Qualifications

• Experience in hospitality or customer service is preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.
• A genuine passion for creating great guest experiences.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs and help navigate local dining and activities.
• Coordinate with housekeeping, maintenance, F&B, and leadership to support operations.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a seamless guest journey.

Skills

Guest service

Communication

Tech savvy

Multitasking

Team player

Calm under pressure

Tools

POS systems

Job description

Drift Santa Barbara is a 45-room boutique hotel on State Street seeking a Front Desk Agent for a part-time role. This position focuses on warm, guest-first service and smooth check-in/check-out experiences.

You'll help guests with dining and activities, coordinate with housekeeping and F&B, and ensure guest requests are resolved with care. Flexible scheduling supports both part-time and full-time opportunities.