Front Desk Agent - Drift Santa Barbara

Rippling, Inc.; Santa Barbara (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Growth opportunities

Design-forward workspace

Collaborative team culture

Job summary

Drift Santa Barbara, a boutique hotel on State Street, seeks Front Desk Agents to deliver warm, personalized service in a design-forward setting. You will welcome guests, process check-ins/outs, and guide them to local dining and activities, while coordinating with housekeeping, maintenance, and leadership to ensure smooth operations.

Ideal candidates bring hospitality or customer service experience, strong communication skills, and comfort with hospitality tech.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey.

Skills

Guest service

Communication

Tech savvy

Multitasking

Team player

Tools

POS systems

Reservation systems

Job description

Drift Santa Barbara is a 45-room boutique hotel on State Street built for the curious, the creative, and the ones who appreciate good design as much as good service. We move fast, stay flexible, and act with intention.

Front Desk Agent – Drift Santa Barbara

Full-Time & Part-Time Positions Available

If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.

What You’ll Do

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

What We’re Looking For

• Previous hospitality or customer service experience preferred
• Strong communication and guest-relations skills
• Comfortable using technology and learning new systems
• Ability to multitask in a fast-paced, guest-facing environment
• Reliable, organized, and calm under pressure
• A genuine passion for creating great guest experiences
• Team-player energy with the ability to collaborate across departments

Why You'll Love Working at Drift

• A supportive, collaborative team culture
• Opportunities for growth across hotel operations
• Beautiful, design-forward work environment in the heart of Santa Barbara
• Flexible scheduling for both full-time and part-time roles
• A company that values people, creativity, and a modern approach to hospitality