Front Desk Agent - Drift Santa Barbara

TMC Group LLC; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Drift Santa Barbara is seeking friendly Front Desk Agents to welcome guests, manage check-ins/check-outs, and deliver a memorable arrival experience on State Street. Join a team that values warmth, curiosity, and a guest-first mindset, with excellent benefits and a collaborative culture.

We offer full-time and part-time opportunities, and you will coordinate with housekeeping, maintenance, F&B, and leadership while handling reservations, folio accuracy, and guest requests.

Qualifications

• Experience in hospitality or customer service.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience.
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities.
• Coordinate with housekeeping, maintenance, F&B, and leadership to support operations.
• Handle reservations, guest communication, and folio accuracy with care.
• Manage guest requests and follow through to ensure resolution.
• Maintain common-area readiness, cleanliness, and vibe.
• Assist with on-property retail, amenities, and delivery of guest items.
• Support concierge-style needs including recommendations and trip planning.
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey.

Skills

Guest service

Communication

Multitasking

Attention to detail

Customer relations

Tools

POS systems

Reservation systems

Job description

About this position

About Drift

Drift Santa Barbara is a 45-room boutique hotel on State Street built for the curious, the creative, and the ones who appreciate good design as much as good service. We move fast, stay flexible, and act with intention.

Front Desk Agent – Drift Santa Barbara

Full-Time & Part-Time Positions Available

If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.

What You’ll Do

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

What We’re Looking For

• Previous hospitality or customer service experience preferred
• Strong communication and guest-relations skills
• Comfortable using technology and learning new systems
• Ability to multitask in a fast-paced, guest-facing environment
• Reliable, organized, and calm under pressure