Boutique Hotel Front Desk Agent — Guest Experience

Davidson Hospitality Group; Kansas City (MO); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Fontaine, A Kansas City Hotel, part of the Davidson Hospitality Group, seeks a Front Desk Agent to warmly welcome guests and manage check-in/check-out with accuracy and efficiency.

You will respond to inquiries, help with local recommendations, and coordinate with other departments to ensure seamless stays. A focus on attention to detail, empathy, and professional communication is essential.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication skills

Cash handling

Problem solving

Multitasking

Team collaboration

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

The Fontaine, A Kansas City Hotel, part of the Davidson Hospitality Group, seeks a Front Desk Agent to warmly welcome guests and manage check-in/check-out with accuracy and efficiency.

You will respond to inquiries, help with local recommendations, and coordinate with other departments to ensure seamless stays. A focus on attention to detail, empathy, and professional communication is essential.