Boutique Front Desk Agent — Guest Experience

Davidson Hospitality Group; Kansas City (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Job summary

The Fontaine, A Kansas City Hotel, part of Davidson Hospitality Group, seeks a Front Desk Agent in Kansas City, MO. You will be the welcoming face of the property, ensuring guests feel valued from arrival through departure.

Join a vibrant team and deliver memorable guest experiences with proactive service, local recommendations, and seamless collaboration with other departments. Flexible scheduling including evenings and weekends is required.

Qualifications

• Previous customer service experience, preferably in hospitality.
• Excellent communication and interpersonal abilities.
• Cash handling experience required.
• Proficiency with hotel property management systems (PMS).
• Able to work flexible hours including evenings, weekends and holidays.
• Strong multitasking and organizational skills.
• Attention to detail in a fast-paced front desk environment.

Responsibilities

• Provide exceptional guest service during check-in and check-out.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations for local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.

Skills

Excellent communication

Interpersonal skills

Cash handling

PMS software

Flexible scheduling

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

PMS software

Job description

The Fontaine, A Kansas City Hotel, part of Davidson Hospitality Group, seeks a Front Desk Agent in Kansas City, MO. You will be the welcoming face of the property, ensuring guests feel valued from arrival through departure.

Join a vibrant team and deliver memorable guest experiences with proactive service, local recommendations, and seamless collaboration with other departments. Flexible scheduling including evenings and weekends is required.