Guest Experience Ambassador - Front Desk

Davidson Hospitality Group; Kansas City (KS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc services

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs. You will answer inquiries, resolve issues with empathy, and provide local recommendations and hotel information. You will work with other departments to ensure a seamless guest experience.

The role requires cash handling experience, strong communication, and the ability to stay organized and calm under pressure, including evenings, weekends, and holidays at our Kansas City property.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Multitasking

Organizational skills

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Davidson Hospitality Group is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs. You will answer inquiries, resolve issues with empathy, and provide local recommendations and hotel information. You will work with other departments to ensure a seamless guest experience.

The role requires cash handling experience, strong communication, and the ability to stay organized and calm under pressure, including evenings, weekends, and holidays at our Kansas City property.