Hotel Front Desk Agent — Create Memorable Guest Experiences

Davidson Hospitality Group; Overland Park (KS); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group seeks a Front Desk Agent at Marriott Kansas City Overland Park to warmly welcome guests and manage check-ins/check-outs with accuracy. You will respond to inquiries, provide local recommendations, and coordinate with other departments to ensure smooth stays.

Ideal candidates have customer service experience, strong communication, cash handling skills, and familiarity with hotel PMS systems. Flexibility for evenings, weekends, and holidays is required for this role.

Qualifications

• Minimum customer service experience required in a hospitality or related setting.
• Strong communication and interpersonal skills are essential.
• Cash handling experience is required.
• Ability to solve problems calmly and professionally.
• Familiarity with hotel property management systems is preferred.
• Excellent organizational and multitasking abilities and attention to detail.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service and create a positive first impression.
• Efficiently manage guest check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues with empathy.
• Assist guests with local attractions, dining, and amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Keep front desk area clean, organized, and welcoming.
• Handle cash and card transactions accurately.
• Maintain attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem-solving

PMS software knowledge

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Davidson Hospitality Group seeks a Front Desk Agent at Marriott Kansas City Overland Park to warmly welcome guests and manage check-ins/check-outs with accuracy. You will respond to inquiries, provide local recommendations, and coordinate with other departments to ensure smooth stays.

Ideal candidates have customer service experience, strong communication, cash handling skills, and familiarity with hotel PMS systems. Flexibility for evenings, weekends, and holidays is required for this role.