Front Desk Agent - Part Time

Davidson Hospitality Group; Kansas City (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Job summary

The Fontaine, A Kansas City Hotel, part of Davidson Hospitality Group, seeks a Front Desk Agent in Kansas City, MO. You will be the welcoming face of the property, ensuring guests feel valued from arrival through departure.

Join a vibrant team and deliver memorable guest experiences with proactive service, local recommendations, and seamless collaboration with other departments. Flexible scheduling including evenings and weekends is required.

Qualifications

• Previous customer service experience, preferably in hospitality.
• Excellent communication and interpersonal abilities.
• Cash handling experience required.
• Proficiency with hotel property management systems (PMS).
• Able to work flexible hours including evenings, weekends and holidays.
• Strong multitasking and organizational skills.
• Attention to detail in a fast-paced front desk environment.

Responsibilities

• Provide exceptional guest service during check-in and check-out.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations for local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.

Skills

Excellent communication

Interpersonal skills

Cash handling

PMS software

Flexible scheduling

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

PMS software

Job description

Property Description

The Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property known for its contemporary design, exceptional service, and unique guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Fontaine is dedicated to creating a culture that values creativity, innovation, and personalized guest interactions. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Fontaine presents an exciting opportunity to be part of a cutting-edge hotel that is redefining hospitality in Kansas City.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.