Boutique Hotel Bell Attendant — Elevate Guest Welcome

The Betsy - South Beach; Miami Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Betsy – South Beach is seeking a Guest Services Bell Attendant to warmly greet guests, assist with luggage, and ensure a smooth arrival experience at the hotel on Ocean Drive in South Beach.

Responsibilities include assisting at the front door, delivering luggage, assisting guests with requests, and maintaining order in guest rooms and corridors. A high school diploma and strong communication, organizational, and time-management skills are required.

Qualifications

• High school diploma or equivalent.
• Must speak, read, write, and understand the primary language used in the workplace.
• Excellent time management skills.
• Detail-oriented.
• Professional attitude is required.
• Ability to work independently.
• Works well with others.
• Good communication skills are an asset.
• Good organizational skills.

Responsibilities

• Checks the daily arrival list for Betsy VIP's or guests with special needs.
• Is present at the Front Door of The Betsy or in the lobby area ready to assist guests, colleagues and visitors when requested.
• Responds to guest requests and inquiries providing a knowledgeable, efficient and helpful service.
• Ensures collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Escorts guests to room, placing luggage in a room assigned by the front desk staff.
• Inspects guest rooms for order and adequate supplies and informs guests of room amenities.
• Ensures that guests verify that all of their luggage is accounted for.
• Assists guests with luggage to the front desk. Tags baggage and returns the identification slips to guests. Ensures safe storage and collects ticketing of guest coats and personal items.
• Ensures the efficient delivery and collection of group luggage.
• Delivers faxes, messages, packages and flowers to guest rooms, meeting rooms, and offices as needed.
• Provides items on loan to guests and collects the items back from guests before departure.
• Assists guests with long-term luggage storage requests and updates and records of such transactions for proper tracking.
• Continuously updates the luggage movement registry.
• Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries.
• Performs any other works as and when assigned by the management.

Skills

Detail-oriented

Professional attitude

Time management

Communication skills

Organizational skills

Independent worker

Team player

Education

High school diploma or equivalent

Job description

The Betsy – South Beach is seeking a Guest Services Bell Attendant to warmly greet guests, assist with luggage, and ensure a smooth arrival experience at the hotel on Ocean Drive in South Beach.

Responsibilities include assisting at the front door, delivering luggage, assisting guests with requests, and maintaining order in guest rooms and corridors. A high school diploma and strong communication, organizational, and time-management skills are required.