Upscale Hotel Bell Attendant — Concierge-Style Service

Ennismore; Miami (FL); Hybrid; USD 17,000 - 25,000; Full time

Job summary

SLS LUX Brickell in Miami seeks a Bell Attendant to warmly greet guests, assist with luggage, and guide them to rooms while promoting hotel outlets.

This role requires a polished, friendly demeanor, strong English communication, and the ability to multitask in a busy hospitality environment. Experience in guest service is a plus.

We value professionalism, reliability, and the ability to work both indoors and outdoors in a fast-paced setting.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Must be able to stand or walk a minimum eight-hour shift.

Responsibilities

• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel's outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests' luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
• Be fully aware of what functions are going on in the hotel
• Able to drive in a safe and efficient manner.
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Responsible to ensure the safety and security of the guests while traveling.
• Provide gracious, attentive, and friendly service
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Skills

Guest service

Communication skills

Multitasking

English proficiency

Professional demeanor

Teamwork

Education

High School Diploma or equivalent

Job description

SLS LUX Brickell in Miami seeks a Bell Attendant to warmly greet guests, assist with luggage, and guide them to rooms while promoting hotel outlets.

This role requires a polished, friendly demeanor, strong English communication, and the ability to multitask in a busy hospitality environment. Experience in guest service is a plus.

We value professionalism, reliability, and the ability to work both indoors and outdoors in a fast-paced setting.