Boutique Front Desk Guest Experience Specialist

Red Wing Shoe Company; Red Wing (MN); On-site; USD 19,189 - 24,796; Part time

Benefits offered by this job

401(k) match

Employee discounts

EAP services

Job summary

Red Wing Shoe Company is seeking a Guest Service Representative at the iconic St. James Hotel in Red Wing, Minnesota. This role is critical for creating welcoming experiences for guests as you manage check-ins and promote hotel services.

Ideal candidates will have a hospitality certificate and experience preferably 1-2 years at the front desk. Responsibilities include handling guest queries, processing payments, and ensuring proper protocols during guest interactions. The hotel offers flexible scheduling, making it a perfect fit for individuals seeking a dynamic work environment.

Qualifications

• Hospitality certificate and minimum of 1-2 years front desk experience.
• Ability to work flexible schedules including evenings and weekends.
• Bi-lingual or multi-lingual is a plus.

Responsibilities

• Greet and assist guests during check in/out.
• Process reservations and handle guest inquiries.
• Monitor room availability and manage billing processes.

Skills

Customer service

Communication skills

Microsoft Office Suite

Education

One-year Hospitality certificate

Tools

Property Management System

Job description

Red Wing Shoe Company is seeking a Guest Service Representative at the iconic St. James Hotel in Red Wing, Minnesota. This role is critical for creating welcoming experiences for guests as you manage check-ins and promote hotel services.

Ideal candidates will have a hospitality certificate and experience preferably 1-2 years at the front desk. Responsibilities include handling guest queries, processing payments, and ensuring proper protocols during guest interactions. The hotel offers flexible scheduling, making it a perfect fit for individuals seeking a dynamic work environment.