Hotel Guest Service Rep, Part-time

Red Wing Shoe Company; Red Wing (MN); On-site; USD 19,189 - 24,796; Part time

Benefits offered by this job

401(k) match

Employee discounts

EAP services

Job summary

Red Wing Shoe Company is seeking a Guest Service Representative at the iconic St. James Hotel in Red Wing, Minnesota. This role is critical for creating welcoming experiences for guests as you manage check-ins and promote hotel services.

Ideal candidates will have a hospitality certificate and experience preferably 1-2 years at the front desk. Responsibilities include handling guest queries, processing payments, and ensuring proper protocols during guest interactions. The hotel offers flexible scheduling, making it a perfect fit for individuals seeking a dynamic work environment.

Qualifications

• Hospitality certificate and minimum of 1-2 years front desk experience.
• Ability to work flexible schedules including evenings and weekends.
• Bi-lingual or multi-lingual is a plus.

Responsibilities

• Greet and assist guests during check in/out.
• Process reservations and handle guest inquiries.
• Monitor room availability and manage billing processes.

Skills

Customer service

Communication skills

Microsoft Office Suite

Education

One-year Hospitality certificate

Tools

Property Management System

Job description

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $13.93 - $18.00 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our benefits package for part-time employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security.

Job Description

As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the day’s room receipts, credit cards and process and complete the setup for the next day’s business.

• Anticipate and respond to guest needs and questions in a friendly and positive manner.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by up‑selling rooms and amenities.
• Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Knowledgeable of hotel emergency procedures.
• Verify Room Cards and Balance Room Folio’s.
• Responsible for processing of the Hotel’s Day Closing activities and processes.
• Process and distribution of the Daily Report.
• Provide Security walk‑through’s along with locking and unlocking of the outside doors.
• Processing of Gift Cards and mailing out to guests as needed.
• Compiles records and reports.

Qualifications

One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.

Ability to work a flexible schedule including mid‑day and evening shifts required, including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast‑paced environment and possess strong multi‑tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi‑lingual or multi‑lingual.

Additional Information

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact [e-mail] or call 651-388-8211.