Front Desk Guest Specialist – Upsell & Concierge

Red Wing Shoe Company; Red Wing (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off and holidays

Well-being benefits

Job summary

The St. James Hotel in Red Wing, MN is seeking a Full-time Front Desk Guest Service Representative to warmly welcome guests, assist with check-in/out, and promote hotel services.

The role requires delivering exceptional service in a fast-paced environment and coordinating with other departments to ensure guest satisfaction. Qualifications include 1–2 years of hotel front desk experience, a one-year certificate, and strong communication skills.

Qualifications

• One-year certificate or equivalent; 1–2 years front desk experience.
• Experience with a Property Management System and knowledge of local attractions.
• Strong communication and guest service commitment.

Responsibilities

• Check-in and check-out processes, verify billing, and reservations.
• Answer guest calls and assist with requests.
• Upsell rooms and hotel amenities to maximize revenue.
• Provide local information and coordinate with departments.

Skills

Front desk experience

Multilingual

Customer service

Upselling

Education

One-year certificate

Tools

Property Management System

Microsoft Office

Job description

The St. James Hotel in Red Wing, MN is seeking a Full-time Front Desk Guest Service Representative to warmly welcome guests, assist with check-in/out, and promote hotel services.

The role requires delivering exceptional service in a fast-paced environment and coordinating with other departments to ensure guest satisfaction. Qualifications include 1–2 years of hotel front desk experience, a one-year certificate, and strong communication skills.