St. James Hotel - Front Desk Guest Service Representative (Full-time)

Red Wing Brands of America; Red Wing (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Health savings account

401(k) match

Paid time off & holidays

Well-being benefits & EAP

Job summary

The St. James Hotel in Minnesota is seeking a Guest Service Representative who will warmly greet guests, assist with check-in/out, and promote hotel services.

You will answer calls, make reservations, handle guest requests, and coordinate with other departments to ensure a seamless guest experience. The role emphasizes high-level customer service, upselling opportunities, and knowledge of local attractions, with a flexible schedule including holidays and weekends.

Qualifications

• One-year certificate from college or technical school and three to six months related experience/training; or equivalent combination of education and experience; Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience.

Responsibilities

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by upselling rooms and amenities.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Be knowledgeable about hotel emergency procedures.

Skills

Customer service

Upselling

Verbal communication

Interpersonal skills

Attention to detail

Multitasking

Teamwork

Education

One-year certificate from college or technical school

Tools

Property Management System

Job description

Company Description

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $13.93 - $18.00 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

Job Description

As the first impression of the St. James Hotel, we are seeking a Guest Service Representative to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check-in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Additionally, you will answer guest calls, make reservations, accept guests' requests, and redirect to the appropriate department if needed.

Primary Responsibilities:

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by upselling rooms and amenities.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Be knowledgeable about hotel emergency procedures.

Qualifications

One-year certificate from college or technical school and three to six months related experience/training; or equivalent combination of education and experience; Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience.

Additional Desirable Qualification:

• A minimum of 1-2 years of hotel front desk experience.
• Experience with a Property Management System.
• Strong verbal and interpersonal skills.
• Work well both independently and as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to maintain a positive, friendly, and professional demeanor when handling all situations.
• Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
• Either bilingual or multilingual.

Additional Information

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact [e-mail] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)