Guest Experience Supervisor - Front Desk Leader

Red Wing Shoe Company; Red Wing (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) match

Paid time off & holidays

Employee discounts

Well-being benefits

Job summary

The St. James Hotel in Red Wing, MN is seeking a Front Desk Supervisor who leads with warmth and professionalism to deliver personalized guest service from arrival to departure.

This hands-on leadership role oversees front desk operations, supports team members, and ensures an efficient, welcoming experience for every guest. Qualifications include 1–2 years in front desk or guest services, strong communication and computer skills, and willingness to work flexible shifts including evenings and

Qualifications

• One-year certificate from a college or technical school and two years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum hotel front desk, hospitality, or guest service experience (1–2 years).
• Strong verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite and general computer applications.
• Ability to read and interpret safety rules, operating procedures and manuals.
• Basic mathematical skills, including addition, subtraction, multiplication and division.
• Ability to work a flexible schedule including evenings, weekends, holidays, and special events.

Responsibilities

• Deliver exceptional hospitality by creating welcoming, personalized, and memorable guest experiences.
• Oversee guest check-in, check-out, and reservation processes while ensuring a seamless arrival and departure experience.
• Promote hotel amenities, dining options, packages, and local attractions to enhance guest satisfaction and drive revenue opportunities.
• Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution and service recovery when needed.
• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Supervise daily front desk operations, including overnight audit functions and adherence to operational standards.
• Lead, coach, train, and provide ongoing performance feedback to front desk team members.
• Foster a culture of hospitality, teamwork, accountability, and continuous improvement.
• Assist with scheduling, staffing, and payroll activities to support efficient operations and adequate coverage.
• Monitor compliance with service standards, cash-handling procedures, safety protocols, and security requirements.
• Collaborate with hotel departments to ensure seamless communication and an exceptional guest experience.
• Serve as a positive ambassador for The St. James Hotel by upholding company values and maintaining knowledge of hotel systems and procedures.

Skills

Communication skills

MS Office

Reading safety procedures

Math skills

Education

One-year certificate or two years related experience

Tools

PMS experience

Job description

The St. James Hotel in Red Wing, MN is seeking a Front Desk Supervisor who leads with warmth and professionalism to deliver personalized guest service from arrival to departure.

This hands-on leadership role oversees front desk operations, supports team members, and ensures an efficient, welcoming experience for every guest. Qualifications include 1–2 years in front desk or guest services, strong communication and computer skills, and willingness to work flexible shifts including evenings and