Boutique Front Desk Concierge for Guest Experience

Red Wing Brands of America; Red Wing (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Health savings account

401(k) match

Paid time off & holidays

Well-being benefits & EAP

Job summary

The St. James Hotel in Minnesota is seeking a Guest Service Representative who will warmly greet guests, assist with check-in/out, and promote hotel services.

You will answer calls, make reservations, handle guest requests, and coordinate with other departments to ensure a seamless guest experience. The role emphasizes high-level customer service, upselling opportunities, and knowledge of local attractions, with a flexible schedule including holidays and weekends.

Qualifications

• One-year certificate from college or technical school and three to six months related experience/training; or equivalent combination of education and experience; Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience.

Responsibilities

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by upselling rooms and amenities.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Be knowledgeable about hotel emergency procedures.

Skills

Customer service

Upselling

Verbal communication

Interpersonal skills

Attention to detail

Multitasking

Teamwork

Education

One-year certificate from college or technical school

Tools

Property Management System

Job description

The St. James Hotel in Minnesota is seeking a Guest Service Representative who will warmly greet guests, assist with check-in/out, and promote hotel services.

You will answer calls, make reservations, handle guest requests, and coordinate with other departments to ensure a seamless guest experience. The role emphasizes high-level customer service, upselling opportunities, and knowledge of local attractions, with a flexible schedule including holidays and weekends.